Privacy Policy
How we collect, use, and protect your personal information when you reach out to us.
Last updated: July 2026
Introduction
Uni Counsel ("we", "us", "our") helps students find and apply to universities and English language centers in Malaysia. This policy explains what personal information we collect when you use this website or contact us, why we collect it, and how we handle it.
Information We Collect
We only collect information you choose to give us. When you fill out our consultation form or message us directly, we may collect:
- Your full name
- Your WhatsApp/phone number
- Your country of residence
- Your field of study or major of interest
- Any additional message or details you choose to share
We do not require an account to browse this website, and we do not collect payment information — we don't process any payments through this site.
How We Use Your Information
We use the information you provide to:
- Contact you back, primarily via WhatsApp, to discuss your study plans
- Recommend universities, programs, or language centers that match your goals
- Assist with the application, admission, and visa process if you choose to work with us
- Respond to questions you send us directly
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
WhatsApp Communication
Our consultation process is built around WhatsApp. When you submit the consultation form or click a "Contact us on WhatsApp" link, your message and the details you entered are sent to our team via WhatsApp. This communication is subject to WhatsApp's own privacy policy in addition to this one, since WhatsApp is operated by a separate company (Meta).
Cookies and Analytics
This website does not use advertising cookies or third-party analytics/tracking scripts. The only external resource this site loads is Google Fonts, used to display our website's typography correctly; loading these fonts may share your IP address with Google under Google's own privacy policy.
Data Sharing
We may share the information you provide with the specific university or language center you're applying to, but only as needed to process your application, and only after you've chosen to move forward with that application through us. We do not share your information with unrelated third parties.
Data Retention and Security
We keep your information for as long as reasonably needed to assist with your study plans and to respond to any follow-up questions, after which it may be deleted. We take reasonable steps to protect the information you share with us, but no method of electronic storage or transmission is ever 100% secure.
Your Rights
You can ask us at any time to tell you what information we hold about you, to correct it, or to delete it. Just message us on WhatsApp or email us using the contact details below.
Children's Privacy
This service is intended for prospective university and language-center students, generally 17 years of age or older. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time as our services change. We'll update the "last updated" date above when we do.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, contact us at info@uni-counsel.com.